Privacy Policy – 365 Games Pakistan

Welcome to the 365 Games Privacy Policy. 365 Games operates an online gaming and sports betting platform designed specifically for players in Pakistan. This policy sets out in plain, straightforward language how we collect information from you when you use our platform, what we do with that information, who we share it with and what rights you have regarding your own personal data.

We understand that privacy is a serious concern — especially when it comes to a platform that handles your financial transactions in PKR and your personal account details. Our commitment is to be transparent about every aspect of how your data is used, and to ensure that what we collect is only what we genuinely need to run the platform properly and keep your account secure.

This Privacy Policy applies to the 365 Games website and all associated services, including Sports Betting, Live Casino, Slots, Fish Games, Bingo, Slot Games and any promotional or customer support interactions. Please take a few minutes to read through it so you know exactly where you stand.

When you use 365 Games, we collect certain information about you. The type of information collected depends on how you interact with the platform. Here is a breakdown of what we may collect:

We do not collect more information than we need. If verification is required, we will ask you directly and explain why. We will never ask you for your full bank PIN, complete card number or any password — legitimate security checks do not require these.

Every piece of information we collect has a specific, legitimate purpose. Here is exactly how 365 Games uses your data:

• Account management: To create and maintain your 365 Games account, verify your identity and keep your profile up to date.
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods, and to maintain accurate financial records.
• Platform operation: To deliver the games, sports betting markets and Live Casino services you use, and to ensure they function correctly on your device.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, multi-accounting and any misuse of bonuses or platform features.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and provide assistance when something goes wrong with your account or a transaction.
• Responsible gaming: To monitor gaming patterns and, where necessary, apply limits, cooling-off periods or other responsible gaming measures to protect your wellbeing.
• Platform improvement: To analyse how players use 365 Games so we can improve performance, fix bugs and make the platform more enjoyable for everyone.
• Communications: To send you important account notifications, security alerts and — where you have opted in — relevant promotional messages about bonuses, PSL betting specials and new game releases.

365 Games does not sell, rent or trade your personal data to unaffiliated third parties for marketing purposes. Full stop. However, there are certain limited circumstances in which your data may be shared with trusted third parties:

• Payment processors: When you deposit or withdraw PKR, relevant transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — to process the transfer. These providers operate under their own privacy and security standards.
• Identity verification services: Where verification checks are required, basic identity data may be shared with a trusted verification partner to confirm the authenticity of documents you provide.
• Game providers: Certain games on the 365 Games platform are supplied by third-party software providers. These providers may receive limited technical and gameplay data necessary to operate their games and generate results.
• Technology and infrastructure partners: We use trusted third-party services for hosting, security monitoring and analytics. These partners process data on our behalf and are bound by strict data processing agreements.
• Legal obligations: If required by applicable laws or regulations, or in response to a valid legal request from an authority, 365 Games may disclose data as legally required. We will only disclose the minimum necessary in such cases.

Because 365 Games handles real PKR transactions, payment data is treated with an especially high level of care. When you make a deposit or request a withdrawal, the payment details you provide — such as your JazzCash mobile number, Easypaisa account, Raast ID or bank account number — are used solely for the purpose of completing that transaction and verifying that it originated from a source registered in your name.

365 Games does not store complete card numbers or full banking credentials on our own servers. Where payment data must be retained for transaction record-keeping or dispute resolution, it is stored in an encrypted format with access strictly limited to authorised personnel.

• Withdrawal requests are only processed to a payment method verified as belonging to the account holder — protecting you from unauthorised withdrawals.
• Transaction history is retained for a defined period to allow for dispute resolution and platform audit purposes.
• If a deposit or withdrawal fails, the relevant payment data is retained only as long as needed to investigate and resolve the issue.

365 Games uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device when you visit a website. They help us keep the platform running smoothly and improve your experience over time.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference and allow core features like deposits and game loading to work. You cannot opt out of these without stopping use of the platform.
• Performance cookies: Help us understand which parts of the platform are used most, how long sessions last and where technical errors occur. This data is used in aggregate and does not identify you personally.
• Functionality cookies: Remember choices you have made — such as game preferences or notification settings — so you do not need to reset them every visit.
• Analytics cookies: Used to measure platform traffic and player behaviour patterns in order to improve the overall experience. Analytics data is anonymised before analysis.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect how some parts of the 365 Games platform behave. Clearing cookies will log you out of your current session.

365 Games retains your personal data only for as long as it is needed for the purpose it was collected. The retention periods we apply are as follows:

• Active account data: Retained for the full duration your account remains open and active on the platform.
• Transaction records: Retained for a minimum period after account closure to comply with financial record-keeping requirements and allow for dispute resolution.
• Identity verification documents: Retained for the period required after account closure. After this period, documents are securely deleted or anonymised.
• Support communications: Retained for a defined period following the resolution of the relevant query or complaint, to allow for follow-up if needed.
• Game session logs: Retained in detailed form for a limited period for dispute resolution and responsible gaming monitoring, then aggregated or deleted.

When your data is no longer required, it is securely deleted or irreversibly anonymised. You may request deletion of your account and data at any time by contacting support, subject to any legal obligations that require us to retain certain records.

Keeping your data secure is not optional for us — it is fundamental to operating a trustworthy platform. 365 Games employs a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure:

• SSL/TLS encryption: All data transmitted between your device and the 365 Games platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data — including payment information and identity documents — is stored in encrypted form with access controls limiting who can view it.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff who handle personal data are trained in data protection best practices.
• Monitoring and incident response: Our infrastructure is continuously monitored for suspicious activity. In the event of a data breach that may affect your rights, we will notify affected users promptly.
• Regular security reviews: The platform undergoes regular technical security reviews to identify and address potential vulnerabilities.

You have meaningful rights over the personal data that 365 Games holds about you. If you want to exercise any of the following rights, you can do so by contacting our support team. We will acknowledge your request promptly and aim to respond fully within a reasonable timeframe.

365 Games is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or above, and we may request age verification documents at any point.

If we become aware that an account has been created by or belongs to a person under 18, that account will be closed immediately, any deposits returned where possible, and all associated data handled in accordance with our age verification policy. If you believe a minor has registered on the platform, please contact our support team immediately so we can investigate and act.

365 Games may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable rules, or improvements to how we explain our practices. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes — those that significantly affect how your data is handled — we will make reasonable efforts to notify registered users via the platform or by email before the changes take effect. Continued use of 365 Games after a policy update constitutes your acknowledgment of the revised policy.

We recommend bookmarking this page and checking it periodically, especially if you are a regular player on the platform.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with the 365 Games support team. We aim to respond to all privacy-related enquiries as quickly as possible.

When contacting us about a privacy matter, please include your registered username or account email address so we can locate your records quickly and assist you more efficiently.